Cancellations | Rescheduling | Late | No show | Policies
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Or our lovely staff misses out on income. The business losses income. Our appointment reminders are sent when scheduled and again at 72, 48 AND 24 hours in advance because we know how easy it is to forget an appointment you booked months ago. Our clients are sure to get enough reminders to not forget. Since the services are reserved for you personally, a Cancellation fee will apply.
– Same Day and Less Then 24hour notice will result in a charge equal to 50% of the reserved service amount. This will automatically be charged to your card on file.
– “NO SHOWS” will be charged 100% of the reserved service amount. This will automatically be charged to your card on file.
Cancelation fees aren’t personal they protect my business. Please respect our time.
A consultation maybe required before scheduling PMU procedures. There is no charge for this consultation….However a Credit Card is needed to be reserved on file. If you are a no-show or we don’t receive a 24-hour window of cancellation we will charge 50% of your service ($50). The value of this appointment and is $100. This will automatically be charged to your card on file.
Permanent Make-up 30 day touchup appointments that are included in your initial price the charge will be 50% ($90) of the value of service time is $18). This will automatically be charged to your card on file.
We will allow a client 3X not receiving a 24- hour notice. After that if the client wishes to continue to schedule with us their FEE will be FULL price of their services scheduled. This will automatically be charged to your card on file.
Any questions, please contact us directly through TEXT ONLY.
Late
15 minutes late for a scheduled service is considered a no show. It is likely we will NOT be able to take you and you will be charged the mentioned above. Our schedules are booked back to back with not much give. This will automatically be charged to your card on file.
Refunds & Refunds
SERVICES With all skin | beauty treatments there can risks and complications, although rare they can still happen and can be un-prevented or un-predicted. There are no refunds on any service treatment regardless of reactions or results. We can’t guarantee or predict results. All client results vary. The majority of our services is paying for the technicians time. Our time, supplies and materials have been spent on your service. You are serviced at your own risk.
NO guarantees have been made.
RETAIL PRODUCTS There are no returns, exchanges, or refunds on retail products that have been opened or on products that are not sealed. If we cannot resell the item we will not take it back.
PACKAGES Once prepaid package are paid you are committed. There are no refunds on pre-purchased sessions if you change your mind (medical related issues are handled on an individual basis). Package sessions must be used within the times recommended to you for optimal results. It’s important to keep your prescheduled appointments – if you have to cancel for any reason we may not be able to reschedule you in a timely manner due to our schedules being booked and it may effect your other scheduled appointments. We will not refund for any scheduling issues.
MEDICAL ATTENTION In the event you need to seek medical attention. This is at your own expense. Infinique is not liable for medical expenses. You are voluntarily seeking our services at your own risk.
GIFT CARDS
Gift Cards are not redeemable for cash or refundable. This card should be treated like money. The value of this card will not be replaced if lost, stolen or damaged. This card is not Infinique’s responsibility to keep track of the initial purchase, initial purchase amount, who purchased the gift card or who the gift card was purchased for. Online and physical gift cards.
