18+ ADVANCED SERVICES

The following advanced medical, cosmetic, and device-based services are available only to clients 18 years of age or older. No exceptions.

Injectables

• Neurotoxins (Botox® or similar)
• Dermal Fillers
• PRP / PRF Injectable Treatments
• Injectable Peptide Wellness Therapies
• GLP-1 Medications (including tirzepatide and semaglutide)

Laser & Energy-Based Treatments

• Pico Laser Treatments (tattoo removal, brow/eyeliner lightening, skin toning)
• Hollywood Peel / Carbon Laser Peel
• Laser Facial Toning
• Radiofrequency (RF) and other advanced energy-based treatments

Collagen Induction Treatments

• Microneedling (any depth)
• Nano-Needling

Permanent Makeup (PMU)

• Brows
• Eyeliner
• Lips
• PMU Corrections, Lightening & Removal

CONSULTATIONS & DEPOSITS

Consultation Appointments

We offer consultations for clients considering advanced procedures.

• $100 non-refundable consultation deposit required.
• Applied toward your treatment when scheduled at your consultation only.
• Forfeited if you choose not to proceed.
• Missed consultation or less than 24 hours’ notice forfeits the deposit.
• A valid credit card is required to reserve your consultation.

Advanced Procedures

(PMU, Fibroblast, Injectables & Most RN Procedures)

• $100 non-refundable deposit required at the time of scheduling.
• Applied toward your service total when your appointment is kept.
• The $100 deposit is forfeited for cancellations, rescheduling within 24 hours, or no-shows.
• Additional cancellation or no-show fees may also apply in accordance with our Cancellation Policy (50% for late cancellations or 100% for no-shows).
• Remaining balance is due at your appointment.
• Please review treatment contraindications before scheduling.

CANCELLATION, RESCHEDULING & NO-SHOW

A minimum of 24 hours’ notice is required to cancel or reschedule any appointment.

No exceptions. Nothing personal.

• Less than 24 hours’ notice: 50% of scheduled service.
• No-show: 100% of scheduled service.
• Charges are non-refundable and billed to the card on file.
• If charge doesn’t go through we will be reaching out to collect payment.

ACCEPTABLE CANCELLATIONS & RESCHEDULING

1. Appointments more than 24 hours away must be canceled or rescheduled through our online booking system.

2. Do not text, call, email, or message us through Facebook or Instagram for appointment changes more than 24 hours in advance. We want clients to utilize our online feature.

3. Within 24 hours, online changes online are disabled. If you must notify us of a cancellation, rescheduling request, or if you are running late, text only:

920-858-1877 (Business Text)

855-718-6544 (Vagaro Business Messaging)

4. Appointment changes sent through email, Facebook Messenger, Instagram, voicemail, or other social media platforms are not considered valid notice and will not prevent applicable cancellation or no-show fees.

5. Do not reply to automated appointment reminder emails or text messages. These are system-generated notifications, and replies are not monitored or received by our staff.

LATE ARRIVAL

Clients arriving 15 minutes or more late may be considered a no-show.

If your late arrival prevents your service from being completed on time or delays the next scheduled client, your appointment may be shortened, rescheduled, or treated as a no-show according to our cancellation policy.

If time allows, we will do our best to complete your service without delaying the next client.

BOOKING APPOINTMENTS

• Schedule and manage appointments through our online booking system.
• Appointment changes are not accepted through Facebook, Instagram, email, or voicemail.
• Text messaging is available for questions.
• Online changes are disabled within 24 hours of your appointment.

PAYMENT POLICY

• Cash or check is preferred to avoid processing fees.
• Prices are subject to change without notice.

DISCOUNTS

• Discounted services are cash only.
• Credit/debit card or check payments will be charged at regular pricing.

GROUPONS

Please read carefully.

• New clients only.
• One Groupon per person.
• Groupon must be available at your appointment.
• No-show or cancellation with less than 24 hours’ notice forfeits your Groupon.
• Groupon refunds and credits must be handled directly through Groupon.
• Expired Groupons: We honor the amount paid toward the current service price.
• Groupon terms apply in addition to Infinique policies.

A Note From The Owner

“We offer Groupon so new clients can experience our services. Because we receive only a small portion of the purchase price, we must strictly enforce our scheduling and cancellation policies.”

REFUNDS & RETURNS

Services

• No refunds or credits once a service has been performed.
• Results vary between clients.
• Payment covers professional time, products, equipment, and materials.

Retail Products

• No returns or exchanges on opened or used products.
• Products that cannot be resold cannot be returned.

Packages

• No refunds after package purchase.
• Sessions should be completed within the recommended treatment schedule.
• Missed appointments count as a completed session.
• Scheduling delays do not qualify for refunds.

MEDICAL ATTENTION

• Any medical treatment required following your procedure is your responsibility.
• Clients are responsible for any expenses associated with post-treatment medical care.

GIFT CARDS

• Not redeemable for cash.
• Lost or stolen gift cards cannot be replaced.
• Applies to both physical and digital gift cards.

SPA ETIQUETTE

• No guests or children unless they also have a scheduled appointment.
• No guests are allowed in the treatment room.
• Children under 12 must have off-site childcare.
• If you show with a child anyways we have the right to turn your appointment away and charge you accordingly for your reserved time.
• For eye services, arrive without contact lenses, eye makeup, or mascara.

PLEASE UNDERSTAND

• Results vary from client to client.
• Cosmetic procedures are not an exact science.
• Outcomes depend on individual anatomy, skin condition, lifestyle, healing, and compliance with pre- and post-treatment instructions.

COLD SORE (HSV-1) PREVENTION | LIP PROCEDURES

Required for Lip Filler, Ombre Lip Blush, and Lip Laser Treatments.

If you have ever experienced a cold sore (oral herpes / HSV-1), antiviral medication is required before and after your procedure to reduce the risk of a flare-up. If needed, please contact your primary care provider before your appointment.